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Privacy Policy

Utility Renewals are committed to protecting the privacy of the visitors to our website www.utilityrenewals.com. We make sure we treat your personal information with care when you provide it to us and never pass it on to anyone else. We assume you have read this policy when you leave any private information with us.

The Data Protection Act 1998 (the “Act”), requires that we define the data controller as Utility Renewals Limited with the registered trading address: Suite 7, Barrowford Business Centre, Riverside Way, Nelson, Lancashire, BB9 6BP.

What information do we collect?

The following types of personal data may be collected by us:

  • Data regarding visits to and use of this website
  • Data submitted through our online forms including [but not limited to]; your company name, your name, contact email address, contact telephone numbers, MPAN / MPR numbers.

Note: Please be aware that all our calls are recorded for quality / staff training purposes. These recordings are used by our Customer Services team to resolve queries or contract discrepancies.

Data Collected via Site Analytics

We collect information generally using established services such as Google Analytics. This is information such as your IP address, geographical location, browser type, referral/key phrase source, length of visit, path through the site and number of page views per session. We may use this knowledge in the continual development of this website, to help us make the user experience better for you and for general marketing purposes.

Use of Cookies

Cookies are used with by us with website. A cookie is a text file sent by a web server to a web browser which is then stored by the browser. The text file is then sent back to the server every time the browser requests a web page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which could be stored by your browser on your computer’s hard drive. We may use the information we obtain from cookies to improve this website.
You can refuse cookies in most browsers but this can degrade your experience of websites like ours.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  • to the extent that we are required to do so by law
  • in connection with any legal proceedings or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets

Personal data safeguarding

We will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. We cannot guarantee the security of data sent over the internet due to the nature of its complexity.

We will store all the personal information you provide on our secure servers.

Policy Amendments

We may update this privacy policy from time to time by posting a new version on our website.

Third party websites

This website contains links to other websites. We are not responsible for the privacy policies of third party websites.

Lucky Orange – What information do we collect?

Lucky Orange is a service designed to let our webmaster know what the website users are doing on the site. We collect a lot of publicly available information regarding visitors, such as referrers, keywords, geo location, and mouse activity. Notably, most analytics programs already grab the same data, we simply provide it in real time.

We collect information from you (the visitor) when browsing on our site, filling out forms and subscribing to our newsletter. You may, however, visit our site anonymously.

Visitor Recording

This service is designed to help website owners understand problem areas on their sites and fix them, helping to minimise frustrating visitor issues. One way that we accomplish this is through our visitor recording sessions where we can replay a browsing session. Sensitive information is not recorded and we can control which elements of a page are recorded.

What do we use your information for?

Any of the information collected may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Server Locations

Currently we operate from linode.com’s server facilities in Dallas, Texas, USA. Our web servers are also PCI Compliant.

How do we protect your information?

A variety of security measures are used to maintain the safety of your personal information when you enter, submit, or access your personal information.

All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

Do we disclose any information to third parties?

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our website privacy policy.

Would you like to know anything else?

If you have any questions not covered in the above privacy policy please contact us using our contact form, email to info [at] utilityrenewals.com, or post to URL Limited, Suite 6, Bridgewater House, Surrey Road, Nelson, Lancashire, BB9 7TZ. You can of course phone us on local number 08444 120 002 asking for Ian Armer.

  • Testimonials

    It was a real pleasure to talk with you yesterday [Kellie] and thank you also for your email received this morning. I sent an email to our [previous supplier] yesterday outlining the various points and I will await to hear back from them today. I really do appreciate your assistance in this matter (a rare […]
    ...
    Mike M
    MD
    “Great service for two years in a row. Hope to have many more years working together.” Service Category: energy consultant Year first hired: 2010 Top Qualities: Great Results, Personable, Expert
    ...
    Lestan Sewing Machines
    www.sewingmachineslancashire.com
    Lorna P and Kirsty A, thanks very much for your fast and professional help in sorting my electric direct debit. You are both a credit to Utility Renewals.
    ...
    Jason Hayes
    The Hair Studio, Clwyd
    [Agent Kellie]: I value your very proactive support with getting the new accounts set up. Thanks also for the weekly ‘touch base’ calls – a great help especially with so much happening at the moment.
    ...
    Decision Maker
    http://www.calidusengineering.com/
    [Agent: Kim J] Just thought I’d drop you a quick email, we’ve been chatting in the office this week about the help we’ve been getting from your admin team, and in particular Kim J. We thought we should just let you know how great she has been in helping us with providing info etc. She’s […]
    ...
    Gas Electric Renewals (sub broker)
    [Agent: Kim S] ….thank you very very much for the way you have handled everything. I’m keeping hold of your number and email address as I’m going to be dealing with you in the future….you’re not getting away that easy!!!!! Merry Christmas and Happy New Year 2011
    ...
    Decision Maker
    The Gallery Restaurant & Bar
    I just wanted to let you know helpful I find your team, they really go the extra mile, and are very patient with my many errors! Please can you pass on my thanks.
    ...
    Paul Morgan
    Sub broker
    On one call the customer was very unhappy that he was discussing his renewal with a 3rd party and really was putting up a big fight with Kim as he was unsure on what a broker does. Kim could have just left the customer to arrange his own contract but she really did go the […]
    ...
    SME Account Manager
    Leading Supplier
    “The team at Utility Renewals have been excellent. One of the major utilities falsely claimed that “we had agreed a verbal contract for renewal.” When we had specifically said NO four times, on the phone. They [URL] sunk their teeth into them and the girl eventually confessed to him and her managers, that she had […]
    ...
    Peter Burian
    NW3 Management Ltd
    “I would like to express my thanks to you for the way in which Kellie Heaton conducted the discussions which we had leading up to an agreement with our new provider. Her knowledge and professionalism was greatly appreciated and I would like to extend my thanks to Kellie for that.”
    ...
    Ken Taylor - East End Liberal Club Ltd
    “Kayleigh was very friendly and helpful. She outlined all the options that were available for me and asked me to ring back if I had any problems. When I eventually did have a problem with my bill being too high she looked into it for me, doing her best to find out what the problem […]
    ...
    Mr Bennett - A T Bennett & Sons
    “We would like to thank you at URL for your help and persistance in dealing with the problems we had experienced with a supplier and following through to a satisfactory result in supply to our 10 premises. We shall have no hesitation in contacting you when these contracts expire with a view to obtaining for […]
    ...
    Hazel Heathcote - GUL International Ltd
    http://www.gul.com/
    “We are very grateful for the efficiency and simplicity of the process provided by Helen Sessions. We look foward to continuing a straightfoward change from our old supplier.”
    ...
    Timothy Pride - Kingsgate Wines & Provisions
    http://kingsgatewineswinchester.co.uk/
    “I would just like to say before I go … Well done Kirsty for getting those prices. I’ll be able to relax on the beach now!”
    ...
    Michael Dolhun - Baxall Construction
    www.baxallconstruction.co.uk
    I just wanted to thank Ross for his assistance earlier today. He was extremely helpful over the phone.
    ...
    Lee Vincent
    Devote Clothing Ltd