Energy News

All of us here at Utility Renewals would like to wish you a very happy Christmas holiday to you and a prosperous New Year. We will reluctantly gladly be back in action on the 9th January 2012, and are looking forward to working with you or building partnerships with your business. Thanks, Utility Renewals

Scottish Power is the only one of the “big six” energy firms to fail to meet industry requirements to publish customer complaint numbers for the past year. Energy regulator Ofgem required all companies to publish on their websites the total number of complaints they received in the year to 30 September 2011 by 31 October.[…]

A Danish company has won a contest to find a new design for electricity pylons, the Department of Energy and Climate Change (DECC) said today. The T-shaped design beat five other finalists in the contest run by the DECC, National Grid, and Royal Institute of British Architects to find a new shape for pylons, which[…]

Ofcom has fined TalkTalk and its Tiscali UK subsidiary £3m for persistently billing tens of thousands of customers for services they did not receive. The regulator first censured the companies for the incorrect charges in November, after which TalkTalk and Tiscali gave over 65,000 affected customers a total of £2.5m in refunds and goodwill payments.[…]

 The regulator Ofgem has asked energy firms to explain how they calculate bills that straddle a price increase. Ofgem is concerned that some customers may have been overcharged when their bill covers a period before and after the introduction of a higher tariff. The regulator is worried that firms may sometimes have applied their increased[…]

Some 3.3 million Npower customers were today facing higher energy bills after the company became the latest utility provider to hike its prices. Average tariffs for gas will increase by 15.7% and electricity by 7.2% from October 1, Npower said, meaning the average monthly direct debit dual-fuel customer will see bills increase by 12.2% –[…]

The French energy giant has apologised and reimbursed nearly £200,000 to tens of thousands of customers after identifying a fault with its automated telephone meter reading system. The problem affected EDF Business & Home Energy customers when they changed their prices between October 2003 and May 2010. The energy provider said “in the vast majority[…]

Notice of intention to impose a financial penalty – British Gas Trading Limited Notice of intention to impose a financial penalty by the Gas and Electricity Markets Authority, for breaches of the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008. Any representations must be made by 5 September 2011 more document information Bullet The[…]

Utility Renewals Ltd are specialist business energy consultants in the electricity, gas and telecommunications markets with an excellent reputation built on quality and breadth of expertise In a business climate driven by environmental pressures, the market landscape is in constant change. The wealth of suppliers, ever-changing tariffs and legislation from government make it extremely difficult[…]