Ofcom has fined TalkTalk and its Tiscali UK subsidiary £3m for persistently billing tens of thousands of customers for services they did not receive. The regulator first censured the companies for the incorrect charges in November, after which TalkTalk and Tiscali gave over 65,000 affected customers a total of £2.5m in refunds and goodwill payments.[…]
The regulator Ofgem has asked energy firms to explain how they calculate bills that straddle a price increase. Ofgem is concerned that some customers may have been overcharged when their bill covers a period before and after the introduction of a higher tariff. The regulator is worried that firms may sometimes have applied their increased[…]
Some 3.3 million Npower customers were today facing higher energy bills after the company became the latest utility provider to hike its prices. Average tariffs for gas will increase by 15.7% and electricity by 7.2% from October 1, Npower said, meaning the average monthly direct debit dual-fuel customer will see bills increase by 12.2% –[…]
The French energy giant has apologised and reimbursed nearly £200,000 to tens of thousands of customers after identifying a fault with its automated telephone meter reading system. The problem affected EDF Business & Home Energy customers when they changed their prices between October 2003 and May 2010. The energy provider said “in the vast majority[…]
(PEMS) information request letter This is an open letter to the Gas Distribution Networks requesting that they provide us with information on the number and type of Post Emergency Metering Services (PEMS) jobs carried out in calendar years 2009 and 2010. more document information
Cost assessment report for the Gunfleet Sands transmissions assets This document sets out our decision on the cost assessment for the Gunfleet Sands transmissions assets being tendered in Transitional Round 1 more document information Proposed process for the determination of re-opener applications in respect of a Traffic Management Act income adjusting event under the first[…]
Scottish & Southern Energy join in with the huge price rises Leading Business Energy Suppliers, SSE are now the 3rd of the Big Six Energy suppliers to announce an increase in household gas and electricity prices, affecting around 5.2 million electricity and around 3.6 million gas customers. From 14th September 2011 there will be an[…]
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