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How We Handle Cookies

In an effort to create the best online experience for all our website visitors, we sometimes introduce harmless files to your computer known as cookies.

Cookies improve your experience by:

  • remembering settings, so you don’t have to re-enter them whenever you visit a new page
  • remembering information you’ve given (e.g. your postcode) so you don’t need repeatedly enter it
  • measuring how you use the website so we can ensure it meets your needs

Utility Renewals’ cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.
To learn more about cookies and how to manage them, visit AboutCookies.org. Or please read on to find out more about how and where we use cookies.

How we use cookies

Utility Renewals use cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will stay on your computer.

In most cases, we will inform you before we store a cookie on your computer by providing an icon.

Measuring website usage (Google Analytics)

We use Google Analytics to collect information about how people use our website. We do this to make sure it’s allowing you to do what you require in as short a time as possible.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address, unless entered by you in a form) therefore this information cannot be used to identify you. We do not allow Google to use or share our analytics data.

The following cookies are set by Google Analytics:

Name Typical Content Expires
_utma randomly generated number 2 years
_utmb randomly generated number 30 minutes
_utmc randomly generated number when you close your browser
_utmx randomly generated number 2 years
_utmxx randomly generated number 2 years
_utmz randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) 6 months
  • We were in the Telegraph on Sunday

  • Testimonials

    “Great service for two years in a row. Hope to have many more years working together.” Service Category: energy consultant Year first hired: 2010 Top Qualities: Great Results, Personable, Expert...
    Lestan Sewing Machines
    www.sewingmachineslancashire.com
    Lorna P and Kirsty A, thanks very much for your fast and professional help in sorting my electric direct debit. You are both a credit to Utility Renewals....
    Jason Hayes
    The Hair Studio, Clwyd
    [Agent Kellie]: I value your very proactive support with getting the new accounts set up. Thanks also for the weekly ‘touch base’ calls – a great help especially with so much happening at the moment....
    Decision Maker
    http://www.calidusengineering.com/
    [Agent: Kim J] Just thought I’d drop you a quick email, we’ve been chatting in the office this week about the help we’ve been getting from your admin team, and in particular Kim J. We thought we should just let you know how great she has been in helping us with providing info etc. She’s [...]...
    Gas Electric Renewals (sub broker)
    [Agent: Kim S] ….thank you very very much for the way you have handled everything. I’m keeping hold of your number and email address as I’m going to be dealing with you in the future….you’re not getting away that easy!!!!! Merry Christmas and Happy New Year 2011...
    Decision Maker
    The Gallery Restaurant & Bar
    I just wanted to let you know helpful I find your team, they really go the extra mile, and are very patient with my many errors! Please can you pass on my thanks....
    Paul Morgan
    Sub broker
    On one call the customer was very unhappy that he was discussing his renewal with a 3rd party and really was putting up a big fight with Kim as he was unsure on what a broker does. Kim could have just left the customer to arrange his own contract but she really did go the [...]...
    SME Account Manager
    Leading Supplier
    “The team at Utility Renewals have been excellent. One of the major utilities falsely claimed that “we had agreed a verbal contract for renewal.” When we had specifically said NO four times, on the phone. They [URL] sunk their teeth into them and the girl eventually confessed to him and her managers, that she had [...]...
    Peter Burian
    NW3 Management Ltd
    “I would like to express my thanks to you for the way in which Kellie Heaton conducted the discussions which we had leading up to an agreement with our new provider. Her knowledge and professionalism was greatly appreciated and I would like to extend my thanks to Kellie for that.”...
    Ken Taylor - East End Liberal Club Ltd
    “Kayleigh was very friendly and helpful. She outlined all the options that were available for me and asked me to ring back if I had any problems. When I eventually did have a problem with my bill being too high she looked into it for me, doing her best to find out what the problem [...]...
    Mr Bennett - A T Bennett & Sons
    “We would like to thank you at URL for your help and persistance in dealing with the problems we had experienced with a supplier and following through to a satisfactory result in supply to our 10 premises. We shall have no hesitation in contacting you when these contracts expire with a view to obtaining for [...]...
    Hazel Heathcote - GUL International Ltd
    http://www.gul.com/
    “We are very grateful for the efficiency and simplicity of the process provided by Helen Sessions. We look foward to continuing a straightfoward change from our old supplier.”...
    Timothy Pride - Kingsgate Wines & Provisions
    http://kingsgatewineswinchester.co.uk/
    “I would just like to say before I go … Well done Kirsty for getting those prices. I’ll be able to relax on the beach now!”...
    Michael Dolhun - Baxall Construction
    www.baxallconstruction.co.uk
    I just wanted to thank Ross for his assistance earlier today. He was extremely helpful over the phone....
    Lee Vincent
    Devote Clothing Ltd